FAQs

All your Questions answered in one place
How do I upload my contacts ?
  1. Log in to your account
  2. Click contacts > create list.
  3. Type the list name
  4. Download a template, open it and copy the numbers (international format) in to the numbers column
  5. Click upload to have the list created.
How do I send a message?
  1. Log in to your account
  2. Click Messages > Send Message.
  3. Add the Sender ID in the From, Add at least one number in the To, Type a message in the Message field
  4. If you are sending to a list, click Add List and check the lists you are sending to.
  5. Click Send and the message shall be sent to all the numbers in the list or typed in the To field.
How do I view sent messages?
  1. Log in to your account
  2. Click Messages > Send Message.
  3. Add the Sender ID in the From, Add at least one number in the To, Type a message in the Message field
  4. If you are sending to a list, click Add List and check the lists you are sending to.
  5. Click Send and the message shall be sent to all the numbers in the list or typed in the To field.
How do I integrate the SMS API?
  1. Log in to your account
  2. Click Developer > API credentials to get the API.
  3. Click Developer > Documentation and download the desired version of the API with very detailed instructions.
How do I register for a Skyline SMS Account?
To register for an account click here.
I forgot my password, how can i recover it?
  1. To recover a forgotten account, visit this page
  2. Add your email address and click Reset .
  3. Check your email for a confirmation link that will allow you set another password.
I did not receive my confirmation message
  • If you did not receive confirmation instructions, visit this page
  • Add your email address and click Resend .
  • Check your email for a confirmation link that will allow you to verify your account.
  • How can i send personalised messages?
    1. Click Messages > Send Message on the main menu.
    2. Fill in the To, From and then Message fields writing NAME for everytime you wish to include the contact name.
    3. Click on the Add List button and check the lists you wish to send your sms messages to.
    4. Click the Send button.
    How do I top up my account?
    1. Log in to your account
    2. Click Transactions > Deposit Money on the menu.
    3. Choose a payment method
    4. Add email ,phone number and amount you wish to pay and click Pay
    How can i schedule my messages?
    1. Log in to your account
    2. Click Messages > Send Message.
    3. Fill in the To, From and Message fields.
    4. On the sms sending form click on the Schedule field and set the time you wish to send your sms messages.
    5. Click the Send button.